Fault Repairing System (FRS) is the software to book complaints of the subscribers for MTNL, Mumbai. This softFault Repairing System (FRS) is the software to book complaints of the subscribers for MTNL, Mumbai. This software is directly connected with the IVRS, Call Centre and SMS system, the complaints registered through the IVRS, Call Centre and SMS system will be recorded here. The Process of Clearing the faults, dispatching the complaint details automatically to the lineman are the activities involved in this software.